The Hair Care Edit Policies Page
Review all policies for The Hair Care Edit here.
Questions? Email [email protected]
Privacy PolicyEffective Date: August 4, 2026The Hair Care Edit NC (“The Hair Care Edit,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, complete an assessment, contact us, or use our services.Information We CollectWe may collect information you voluntarily provide to us, including your:Name
Email address
Phone number
General location
Hair type, texture, length, condition, and hair goals
Service preferences
Appointment availability
Budget or service-interest information
Photographs you choose to submit of your hair
Responses to consultation or qualification questions
Any other information you provide through our forms, email, text messages, or other communicationsPlease do not submit information through our assessment that is unrelated to determining your suitability for our hair services.Assessment and FilloutOur website uses Fillout to provide our online hair transformation assessment and other forms.When you complete an assessment, the information you enter may be transmitted to and processed by Fillout on our behalf. This may include your contact information, assessment responses, photographs you voluntarily upload, and other information necessary for us to evaluate your service needs.Information submitted through the assessment is used to review your hair profile, recommend appropriate services, determine whether you may be a suitable candidate for our services, communicate with you, and facilitate consultation or appointment scheduling.Your use of forms provided by Fillout may also be subject to Fillout's own privacy practices.How We Use Your InformationWe may use information collected through our website to:Review your hair transformation assessment
Determine potential suitability for UltraStrands™, Ready Rows™, or other services
Provide personalized service recommendations
Contact you regarding your inquiry
Schedule consultations or appointments
Send appointment-related communications
Respond to questions or customer-service requests
Improve our website, advertising, services, and customer experience
Measure the effectiveness of advertising campaigns
Prevent fraud, misuse, or security issues
Comply with applicable legal obligations
Email and Text CommunicationsIf you provide your email address or telephone number, we may use that information to respond to your inquiry and communicate with you regarding your assessment, consultation, appointment, or requested services.Where you separately consent to receive promotional email or SMS communications, we may also send information about services, availability, promotions, or other updates.Consent to receive marketing text messages is not a condition of purchasing services.Message and data rates may apply to SMS communications. You may opt out of promotional text messages by replying STOP and may unsubscribe from promotional emails using the unsubscribe instructions provided in those messages.Transactional or service-related communications may still be sent when reasonably necessary to manage an inquiry, consultation, or appointment.Cookies, Analytics, and AdvertisingOur website and third-party services we use may utilize cookies, pixels, tags, or similar technologies.These technologies may collect information such as:Browser and device information
IP address
Approximate geographic location
Pages visited
Referring website or advertisement
Time spent on the website
Buttons or links clicked
Assessment or conversion activityWe may use services such as Google Ads, Google Analytics, or other analytics and advertising technologies to understand website activity, measure advertising performance, and determine whether visitors take actions such as beginning or completing an assessment.Google and other advertising providers may use cookies or similar technologies in accordance with their own privacy policies.You may control certain cookies through your browser settings and, where available, through applicable advertising or cookie-preference tools.AdvertisingWe may advertise The Hair Care Edit NC through Google and other advertising platforms.These platforms may provide us with aggregated or pseudonymous information about advertising performance, including whether an advertisement resulted in a website visit, assessment, inquiry, or other conversion.We do not receive information that independently identifies you merely because you viewed one of our advertisements.Third-Party ServicesWe may use third-party providers to operate portions of our business, including website hosting, forms, scheduling, analytics, advertising, email, SMS, payment processing, and other business functions.These providers may process information as necessary to perform services for us and may maintain their own privacy policies and terms.Examples may include Carrd, Fillout, Google, scheduling providers, payment processors, and communication platforms.PhotographsIf you voluntarily upload photographs through an assessment, they are used primarily to evaluate your hair and determine potential service suitability.Submitting photographs for an assessment does not automatically grant The Hair Care Edit NC permission to use those photographs for advertising, social media, portfolio, or promotional purposes.If we wish to use identifiable client photographs for marketing purposes, additional permission may be requested separately.Payment InformationIf online payments or deposits are offered, payment information may be processed directly by a third-party payment processor.We generally do not directly store complete credit or debit card numbers submitted through third-party payment systems.Sharing of InformationWe do not sell your personal information.We may disclose information when reasonably necessary to:Service providers assisting with our business operations
Process appointments, communications, or payments
Protect our rights, customers, business, or website
Investigate suspected fraud or misuse
Comply with legal obligations, court orders, or lawful government requests
Complete a business transaction such as a merger, acquisition, or transfer of business assets
Data RetentionWe retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing inquiries and client relationships, maintaining appropriate business records, resolving disputes, and complying with legal obligations.Assessment information from individuals who do not become clients may periodically be deleted when it is no longer reasonably necessary for these purposes.Data SecurityWe take reasonable administrative and technical measures to protect information in our possession.However, no website, online form, email system, or electronic storage system can guarantee absolute security.Children's PrivacyOur website and hair extension services are not directed toward children under 13, and we do not knowingly collect personal information online from children under 13.If you believe a child has provided personal information to us without appropriate authorization, please contact us.Your Privacy ChoicesYou may contact us to request that we:Update or correct information you provided
Delete certain information we maintain about you
Stop sending promotional communications
Answer questions about how your information is being usedSome information may need to be retained when required for legitimate business, transactional, security, or legal purposes.External LinksOur website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of websites operated by third parties.Changes to This PolicyWe may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal requirements.The effective date at the top of this page will indicate when the policy was most recently updated.Contact UsQuestions or requests regarding this Privacy Policy may be sent to:The Hair Care Edit NC
Raleigh, North Carolina
Email: [email protected]
Terms & ConditionsEffective Date: August 4, 2026Welcome to The Hair Care Edit NC. These Terms & Conditions (“Terms”) govern your use of our website, online assessment, consultation process, and related services.By accessing this website, submitting an assessment, scheduling a consultation or appointment, or purchasing services from The Hair Care Edit NC (“The Hair Care Edit,” “we,” “us,” or “our”), you agree to these Terms.1. ServicesThe Hair Care Edit NC provides professional hair extension consultations, installations, maintenance, and related hair services, including our signature UltraStrands™ and Ready Rows™ methods.Services are provided by appointment and are subject to consultation, assessment, availability, hair suitability, and other applicable service requirements.Information presented on this website is intended to help prospective clients understand our services and does not guarantee that any particular service or method will be appropriate for an individual client.2. Online Hair AssessmentOur online assessment is intended to help us understand your hair, desired results, lifestyle, preferences, and potential suitability for our services.Completion of an assessment:Does not guarantee acceptance as a client;
Does not guarantee eligibility for a particular extension method;
Does not constitute a confirmed appointment;
Does not guarantee any particular result; and
Does not replace an in-person or professional evaluation when one is necessary.We reserve the right to recommend a different method, modify a proposed service plan, request additional information, or decline to perform a service when we believe doing so is appropriate.3. Individualized RecommendationsRecommendations are based on the information available to us at the time of assessment or consultation, including hair density, length, condition, texture, desired outcome, lifestyle, maintenance preferences, and other relevant considerations.Your final service plan may differ from examples, photographs, estimates, or preliminary recommendations displayed online.4. PricingPrices displayed on this website may represent starting prices, introductory offers, promotional pricing, or estimated service costs unless expressly stated otherwise.Final pricing may vary based on factors including:Hair length and density;
Desired length and fullness;
Amount and type of extension hair required;
Color matching or blending;
Selected extension method;
Customization;
Maintenance requirements; and
Additional services requested.You will be informed of applicable pricing before committing to a paid service.5. Deposits, Appointments & CancellationsCertain appointments may require a deposit or advance payment to reserve service time or order hair.Any applicable deposit, cancellation, rescheduling, late-arrival, no-show, or refund policy will be disclosed during the booking process or before payment.Because extension hair may be specifically ordered, prepared, customized, or color-matched for an individual client, payments associated with custom-ordered hair may become non-refundable once the applicable order has been placed.Appointment availability shown online is subject to change until an appointment has been properly confirmed and any required payment has been received.6. Hair Extension Results DisclaimerHair extension results vary from person to person.Photographs, testimonials, demonstrations, transformation examples, and other materials appearing on this website illustrate possible results and do not constitute a guarantee that another client will achieve identical results.Results may depend on factors including:Natural hair condition and density;
Hair growth;
Lifestyle;
Installation plan;
Home care;
Styling practices;
Product usage;
Maintenance frequency;
Compliance with aftercare instructions; and
Individual biological or environmental factors.No specific duration, appearance, retention period, or maintenance interval is guaranteed unless expressly agreed to in writing.References to maintenance intervals such as three to four months describe general or anticipated scheduling and should not be interpreted as a guarantee that every client can or should wait that length of time between appointments.Your recommended maintenance schedule may differ.7. Hair & Scalp ConditionClients are responsible for accurately communicating relevant information regarding their hair and scalp before receiving services.We reserve the right to postpone, modify, or decline a service if we believe the condition of the client's hair or scalp makes the requested service inappropriate.The Hair Care Edit NC does not provide medical diagnosis or treatment. Questions regarding medical hair loss, scalp disorders, allergic reactions, or other medical conditions should be directed to an appropriately qualified healthcare professional.8. Home Care & MaintenanceProper home care and professional maintenance can materially affect extension appearance, comfort, longevity, and natural-hair condition.Clients are responsible for following aftercare and maintenance instructions provided in connection with their service.We cannot guarantee results affected by improper maintenance, excessive tension or manipulation, inappropriate products, chemical services performed elsewhere, improper heat use, failure to attend recommended maintenance appointments, or other circumstances outside our control.9. Extension HairWhere premium reusable extension hair is provided, its actual usable lifespan will depend on the hair itself and how it is worn, washed, styled, stored, maintained, and chemically treated.Describing extension hair as “reusable” does not guarantee a specific number of installations or a particular lifespan.10. Photographs & Client ImagesPhotographs submitted through an online assessment are used to evaluate hair and service suitability as described in our Privacy Policy.Submitting an assessment photograph does not grant The Hair Care Edit NC permission to use that photograph for advertising, social media, promotional materials, or public portfolio purposes.Separate authorization may be requested when we wish to use identifiable client photographs or videos for promotional purposes.11. Website InformationWe make reasonable efforts to keep information on this website accurate and current. However, services, availability, pricing, policies, products, methods, descriptions, and other information may change.We reserve the right to correct errors and modify website content without prior notice.12. Intellectual PropertyUnless otherwise stated, the content and creative materials appearing on this website are owned by, licensed to, or used with permission by The Hair Care Edit NC.This may include:Business and service branding;
Logos and visual identity;
Website copy;
Graphics and illustrations;
Photographs and proprietary creative assets;
Service descriptions;
Consultation and assessment materials;
Educational materials;
Method presentations;
Marketing concepts and materials; and
Other original content.UltraStrands™ and Ready Rows™ are proprietary service names used by The Hair Care Edit NC.The use of the ™ symbol indicates a claim of trademark rights and should not be interpreted as representing federal trademark registration unless expressly stated.Nothing on this website grants visitors a license or right to reproduce, distribute, copy, modify, sell, publish, commercially exploit, or create derivative works from our proprietary content except with prior written authorization or as otherwise permitted by law.13. No Authorization to Replicate Proprietary MaterialsAccess to this website does not authorize another stylist, salon, educator, company, or individual to copy or commercially reproduce The Hair Care Edit NC's branded service presentations, assessment materials, educational materials, graphics, photography, written materials, or other protectable proprietary content.Nothing on this website should be interpreted as granting a license to any intellectual property belonging to The Hair Care Edit NC or another rights holder.14. Third-Party ServicesOur website may interact with third-party platforms for functions such as forms, scheduling, analytics, advertising, communications, or payments.These services may be governed by separate terms and privacy policies.We are not responsible for interruptions, errors, security incidents, or other circumstances arising solely from third-party platforms outside our reasonable control.15. External LinksLinks to external websites are provided for convenience when applicable. The Hair Care Edit NC does not control and is not responsible for third-party websites, content, policies, products, or services.16. Limitation of LiabilityTo the fullest extent permitted by applicable law, The Hair Care Edit NC will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of this website or reliance upon general informational content presented on it.Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.17. No Professional or Medical AdviceWebsite content concerning hair, extensions, maintenance, styling, or suitability is provided for informational and cosmetic-service purposes.It should not be interpreted as medical, dermatological, or other healthcare advice.18. PrivacyYour use of this website and submission of personal information are also governed by our Privacy Policy, which explains how information may be collected, used, stored, and shared.19. Governing LawThese Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.Any rights or remedies available to consumers under applicable federal, state, or local law remain unaffected where they cannot lawfully be waived.20. Changes to These TermsWe may update these Terms periodically to reflect changes to our services, policies, technologies, or legal requirements.The effective date displayed above indicates when these Terms were most recently updated.Continued use of the website following publication of updated Terms constitutes acceptance of those Terms to the extent permitted by applicable law.21. ContactQuestions regarding these Terms may be directed to:The Hair Care Edit NC
Raleigh, North Carolina
Email: [email protected]